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Terms of Service Agreement

  • TERMS OF SERVICE AGREEMENT
  • We want to thank you for choosing Maid 4 You. Below, you will find the terms of service that you agree to at the time of booking. We are so excited that you've trusted us with your residential and commercial cleaning needs.
  • The price during initial booking is subject to change. We base our prices on the information you provide us with; therefore, the amount you are initially booked for is subject to change if your cleaning professional arrives and finds that the booking was not representative of the work required. For instance, if the number of rooms that require cleaning was not reported accurately on the booking form, or your home requires a deep cleaning instead of a routine cleaning, you will be notified and your booking and payment will be adjusted accordingly.
  • Arrival Window
  • There are times when we will provide you with a 2-hour arrival window for your scheduled appointment. This is to ensure that there is always enough time to make each appointment should a previous booking require an extended amount of time or traffic causes delays. For example, if you schedule your booking at 12:00 PM-2:00 PM, your cleaner can arrive anytime between that 2-hour time frame. If your cleaner arrives at 2:00 PM, he or she is still on time for your scheduled appointment. Please plan accordingly if you want to be there during the cleaning, and if not, we can always arrange for access in your absence.
  • 24-Hour Cancellation/Reschedule Policy
  • We require that cancellations and/or rescheduled appointments be made at least 24 hours from your time of service to avoid incurring a $50 cancellation fee. We have reserved a time specifically to care for your home, cancelling less than 24 hours before your scheduled cleaning makes it difficult for us to acquire additional work to replace that job.
  • Inaccessibility
  • Please ensure cleaners have full access to the premises on the day of your scheduled cleaning (this includes access to running water and electricity, being able to complete the job without interruption from other service providers, and beloved pets are not in the way of the cleaning, etc). In the event they arrive for your scheduled cleaning and find themselves unable to access the home or unable to clean, there will be a lock-out fee that is 50% of the cost of the service you were scheduled to receive, this is so we can still pay our cleaners for their time and travel.
  • Initial/One-Time Cleanings
  • If it is your first time with us we recommend that you meet with your cleaning pro at your home, go on a walk-through, and explain any preferences before starting. Although it’s not required, we do recommend that all first-time/one-time cleanings remain or meet the cleaners at their home after service is completed to go through a final walk-through. This allows you the opportunity to request any changes so they can be made right away, especially if your cleaning is time-sensitive. Once you are comfortable with your cleaner's quality of service it will not be necessary to remain or meet with them at your home for a final walk-thru. All one-time cleans and initial cleans are deep-cleans and will be billed at the deep-clean rate. You can expect initial cleans, deep cleans, and one-time cleans to take significantly longer than a routine maintenance clean.
  • Discounts
  • Our weekly, bi-weekly, or monthly discounts apply after we’ve completed your initial clean. You must book recurring services at the start of your initial/first booking to receive the recurring discount on your following services. If you cancel recurring appointments without rescheduling within a close time frame of your original appointment we reserve the right to charge you the difference since the agreement to book with us weekly, bi-weekly, or monthly was not fulfilled to receive the discount. If you book a recurring service and find that you cancel/reschedule often, we will recommend that you opt for a more appropriate cleaning frequency that matches your needs better.
  • Payment is due on the day of Service We accept Visa, MasterCard, American Express and Discover. We also accept Zelle and Venmo. The credit card or debit card that we keep on file for you will be charged the day services are rendered. The day before your cleaning takes place there will be a hold placed on your card for the agreed-upon amount. This is not a charge, this is just a verification of funds. You will receive an invoice via email once the charge is made. If the card provided has insufficient funds we reserve the right to cancel your cleaning unless a new card with available funds is provided immediately to secure your appointment. There will be a $25 fee for every failed credit card transaction or returned check.
  • Uncontrollable Circumstances
  • Please be aware that unforeseen/unpredictable circumstances may arise with your cleaner. Some of these circumstances include car accidents, sudden illness, and death in the family. If an unforeseen circumstance takes place, we will reschedule your cleaning for another day as soon as possible. It’s recommended that you always anticipate these rare occurrences by planning cleanings in advance of events, move-out dates, etc. We cannot be held responsible for any outcomes from your cleaners' inability to work; however, we will do everything we can to accommodate you with a different cleaner as soon as possible.
  • Right to Refuse Service
  • We reserve the right to refuse service for any reason. Reasons for refusal of service include, but are not limited to, discriminatory, racist, or harassing behavior, dangerous or harmful home conditions, illegal activity taking place on the premises, and aggressive or overly friendly pets are all valid reasons for service refusal. This will be considered an inaccessible job, and there will be a lock-out fee for the lost time and travel.
  • Right to Reschedule
  • If your cleaning requires an extended amount of time that cannot be accommodated on the day of service, we reserve the right to reschedule the additional cleaning time on a different day. To prevent this from happening, it’s vital that your booking accurately reflects the current state of your home. Damage or Breakage Our cleaners exercise reasonable care when cleaning your home. We highly recommend delicate items and items of sentimental value be maintained in protected areas, as we cannot guarantee repair or claims for antiques or rare items. In the event of damage, notify us within 24 hours of your cleaning appointment. These items include but are not limited to the following examples:
  • ● Carpet & Rug Snags: Carpet snags are the result of “exposed loops” caused by normal wear and tear, moving furniture, etc. which are snagged by a vacuum’s roller‐brush. The vacuums are set to industry standards in order to limit snags while still providing high-quality vacuuming.
  • ● Broken Blinds: Customers should be aware that there are some inherent risks each time your blinds are cleaned. Blinds become brittle from daily exposure to the sun, and strings/chords weaken over time resulting in breaks.
  • ● Improperly hung pictures/decorations/mirrors/fixtures: If these items are securely/properly attached to the wall, they should not fall when the item is dusted/wiped.
  • ● Artwork, Collectables, Family Heirlooms: These items are expensive or impossible to replace so we will not take the risk of cleaning such items. During our initial cleaning, we ask our customers if any of these items are in the home so we can avoid cleaning them. It is the customer’s responsibility to inform Maid 4 You LLC of any new items brought into the home, after our initial setup, that fall into this category.
  • ● Use of Homeowner’s Vacuum: If you request that our cleaners use your vacuum, we do not assume or accept any liability for any damage to the unit. (Since we are not responsible for the maintenance nor training with your unit, we are not responsible for any repairs to it). Dusting Our cleaners take pride in dusting your home. Our tools and techniques allow us to remove most of your home’s dust in a reasonable amount of time and effort.
  • ● Settling Dust: During the dusting process, some dust becomes airborne and will not settle again until after we have left. This is more common in first time cleanings, and it may take several visits before settling dust becomes minimized.
  • ● Dusting Knick‐Knacks, Collectables, Stand‐up Picture Frames, and other small items: We dust small items based on the size and the number of items on a shelf or flat surface like a mantel. If there are excessive knick-knacks or decorations, additional time may be needed to properly dust and clean them. This will impact the cost of your cleaning service, therefore, the customer will be consulted before any additional cleaning services are completed. If a surface or shelf
  • is excessively cluttered or >75% covered in knick-knacks, fragile items, debris, or clutter it won't be dusted. This is to keep your property safe from damage or breakage and to allow cleaners enough time to clean all of the main areas of the space. ● Dusting height limits: Our cleaners can only dust items that can be reached on a 2-step stepladder.
  • ● Large and heavy items: For safety and liability reasons, Maid 4 You LLC does not allow our staff to lift or move heavy items or furniture. Furthermore, such lifting could potentially damage other items in your house or even your floor. If you would like us to clean behind refrigerators, stoves, or sofas, please move these large items prior to your cleaning.
  • ● Showers and Tubs: Showers and Tubs can accumulate lime, calcium, and soap scum. Our cleaning solutions work very well on cutting through these deposits, however, sometimes it may take more time to clean heavily soiled tubs and showers. Mold and mildew are organic and will grow deep into and behind grout or calking. Surface stains will be minimized by our cleaning products, but completely eliminating them may require the homeowner to have their shower re‐grouted or re‐caulked.

  • Before and After Photos
  • Your cleaners may take before and after photos of your house cleaning to support the quality of service that they provide to you. These photos will only be of areas and items cleaned. Confidential or personal information will not be recorded in any photos. Refund Policy At Maid 4 You we have a Satisfaction Guarantee that allows any client that isn't satisfied with the service they received to file a complaint with Maid 4 You within 24 hours of service. Maid 4 You has a no-refund policy due to the highly subjective nature of cleaning, therefore, we do not offer refunds but we will re-clean any space within one business day if the complaint is made within 24 hours of service. Non‐solicitation of Maid 4 You LLC Employees Maid 4 You LLC invests heavily in training methods to find quality employees. Hiring our current or former employee, within a 2-year period prior to Maid 4 You employment, and/or accepting side propositions makes you liable for an employment referral fee of $2,500.00. By using our service, you agree to notify us of any attempts to solicit or accept illegal business. Otherwise; attorney, legal, and miscellaneous expenses incurred to investigate and/or collect this fee will be added if employment is discovered. Exchanging contact info is also considered part of this breach. Unless complying with all laws; direct, unreported or improper employment practices are highly illegal. You acknowledge being informed of this serious policy by Maid 4 You LLC. Safety and Work Conditions/Temperature Settings During summer months, many of our customers turn their air conditioning off or set them to higher temperatures during the day, while they are at work. On the day that your cleaners arrive, we ask that you set the thermostat to a maximum temperature of 72º F, to ensure that your cleaners can work in a safe environment without overheating.
  • About These Terms
  • When you book a cleaning with Maid 4 You, you agree to these terms of service. We may modify these terms or any additional terms that apply to a service to reflect changes to the law or changes to our services. We recommend you look at our terms of service regularly. We’ll post notice of modifications to these terms on this page. We’ll post notice of modified additional terms in the applicable service. Changes will not apply retroactively and become effective no sooner than fourteen days after posting them. However, changes addressing new functions for a service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms of our service, you should discontinue your use of our service.